Incident Details

Resolved [13/07/2026 16:36]

Update [24/06/2026 14:10]

Although we have not yet received an official update from Openreach, the Checker and Address tools appear to be operational again.

Please retry any pending checks, orders, or cease requests. If you encounter any further issues, please let us know.

Investigating [24/06/2026 10:06]

We are aware of an issue impacting our communication with Openreach. This is having an impact with the broadband checker (some results may not pull through), address lookups, broadband ordering, broadband fault updates. We apologise for the disruption this may cause. We will confirm once we know the situation has been resolved.