Incident Details

Resolved [14/03/2022 10:21]

Update [23/02/2022 09:34]

As has been widely reported, the UK has been hit with severe weather conditions as a result of Storm Eunice during Friday 18 February 2022. This continues to cause serious disruption and hazardous conditions, particularly in parts of the South West and London and the South East, with serious weather warnings in place from early this morning.

As a result, Openreach engineering teams have been facing extremely challenging mobility and working conditions throughout the day, and due to the growing safety risk, are unable to complete repair and provision work in a number of the worst hit areas.

Openreach is therefore declaring MBORC for on time provision, repair and missed appointments, for copper and fibre products and for Ethernet and Optical services.

Impacted regions

Avon, Thamesway, Solent, Isle of Wight, Somerset, Devon and Cornwall, Oxford & Northants, Chilterns, South Anglia, London, North Downs, South Downs, East Downs, West Downs, South Wales, The Marches, Bristol, Wiltshire, Dorset, West Country, Hampshire, Berkshire, Blackwater, Newmarket and Brentwood

We'll continue to monitor the situation in these areas, and in a number of other areas impacted by the severe weather conditions.